Terms and Conditions
Terms & Conditions
Last updated: 20/08/2025
1. About Us
These Terms & Conditions govern purchases from
Volka Lighting Pty Ltd
ABN 42018907370783
Factory 7 387/393 Old Geelong Road Hoppers Crossing 3029, Australia.
Contact: 1300 610125
2. Acceptance of Terms
By placing an order (including customised/made-to-order items), you agree to these Terms & Conditions and our policies referenced on this site.
3. Pricing & Payment
All prices are in AUD and Include GST (as stated on the product page/checkout).
We may verify orders to prevent fraud.
Orders are only accepted once payment has cleared (or deposit received for custom work).
4. Orders & Availability
Product availability and lead times are estimates only.
We may cancel and refund an order if a product becomes unavailable, pricing was obviously incorrect, or for other reasonable grounds.
5. Shipping, Delivery & Risk
We ship to Australian addresses using reputable carriers. Shipping options and costs are shown at checkout.
Title in goods passes to you on full payment. Risk passes on delivery (or when collected from our premises).
Please inspect parcels on delivery. Report transit damage within 48 hours with photos to info@volkalighting.com.au so we can assist with a carrier claim.
6. General Disclaimer (Liability)
Subject to any responsibilities or liabilities under the Australian Consumer Law (ACL) that cannot be excluded:
We are not liable for any loss, damage, liability, claim or expense arising from or in connection with information, products, materials or services provided on or through our website.
Where liability cannot be excluded, our liability is limited, to the extent permitted by law, to one of the following at our option:
(a) resupply of the goods,
(b) repair of the goods, or
(c) payment of the cost of having the goods repaired or supplied again.
Nothing in these Terms limits your rights under the ACL.
7. Product Use & Installation
Ensure compatibility before purchase (e.g., correct voltage driver for LED strips; 12V strip requires 12V driver, 24V strip requires 24V driver).
Any connection to mains power must be performed by a licensed electrician and in accordance with local electrical standards.
Incorrect installation, misuse, or modification may void warranty.
8. Warranty & Faulty Goods
Products carry the manufacturer’s warranty stated on the product page (in addition to your ACL rights).
If your item is faulty, contact us with order number, photos, and a description of the issue.
If a fault is confirmed, we will repair, replace, or refund in line with the ACL and the warranty terms. If a returned item is found not faulty or out of warranty conditions, return shipping may be at your cost.
9. Returns & Change of Mind (Standard Stock Items)
Standard (non-custom) items: If accepted by our store policy, change-of-mind returns must be unused, in original packaging, and requested within 30 days of delivery.
Return freight and any restocking fee up to 15% may apply.
This clause does not apply to Made-to-Order or custom-cut items (see Section 10).
10. Made-to-Order / Custom Products
Deposit & Payment
Custom orders require a 50% deposit to commence production.
Full payment is required before shipment or pickup.
Keep a copy of your receipt/proof of payment.
Lead Times
Production time depends on design complexity and factory load; timeframes are estimates only.
No Change-of-Mind Returns
Made-to-Order/custom goods are not eligible for refunds or exchanges for change of mind, sizing/colour changes, or cancellations, except where required by law (e.g., if the goods are faulty).
If you are eligible for a return (e.g., faulty goods), items must be returned to Volka Lighting in original packaging.
Accuracy & Approvals
Please double-check your sizes, colours, models, and any drawings/specifications before paying and again on receipt.
Production may rely on your written approvals (e.g., drawings, cut-lists). Changes after approval may incur additional costs and delays.
11. Made-to-Order Cancellations
Please read this policy and the product page carefully before ordering.
Once the order is placed and production has commenced, it cannot be cancelled and the deposit is non-refundable.
We do not provide refunds for orders cancelled due to unexpected delays, change of mind, sizing changes, or project cancellations.
This does not affect your ACL rights if the goods are faulty or not as described.
12. Colour & Finishing Tolerances
Minor variations in colour temperature, brightness, finish, or grain (e.g., anodised aluminium, wood-effect transfers) can occur between batches. Such reasonable variations are not considered faults.
13. Intellectual Property
All content on this website (text, images, drawings, specifications) is owned by or licensed to Volka Lighting. You may not reproduce or use it without our written permission.
14. Privacy
We handle personal information in accordance with our Privacy Policy .
15. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., supply chain disruptions, transport delays, natural events).
16. Changes to These Terms
We may update these Terms at any time. The version published on our website at the time of your order applies to that order.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.
18. Contact
Questions about these Terms? Email info@volkalighting.com.au